Technical Support
  • Technical Support

    What if students have technical issues at home with their Chromebook?

    Students should call the Help Desk at 815-588-8637 or email for any technical assistance that is not physical damage. If assistance is not immediately available, any Windows or Apple computer with Chrome browser can be used to complete student work. Students only need to log into the Chrome browser with their LTHS login credentials. 

    What if a student has a Chromebook that is damaged?

    During fully remote learning, assistance is only available at East Campus. In-person help is available for all students Monday through Friday from 8:00 am - 3:00 pm to assist with

    • broken or damaged Chromebooks
    • repaired Chromebooks that need to be picked up
    • new/transfer students that need to get Chromebook/account information

     The Help Desk is located in the Media Center behind the circulation desk.  Please enter the building through Door 4 (Security).   

    Student IDs must be shown.