Parent Connect_xp Frequently Asked Questions

How Can I get a User ID and passsword to view my child's data?

To register for Parent Connect, please fill out the Registration Form and return it to Lockport Township High School. Lockport Township High School also requires a photo ID with your current address on it for Parent Connect Registration. After you provide a photo ID with your current address, we can process your registration form.

You may submit ID information in various ways:

Fax a copy of your ID to Kim Werth or Sue Paulson in the Information Technology Department, fax number 815-588-8319.
You may stop by the Information Technology Office at East Campus, or the Guidance Office at East or Central Campus with your photo ID.
You may make a copy of your ID and either mail it to us, or send it to school with your child.
You may scan your ID and email it to us, along with the registration form, to kwerth@lths.org or spaulson@lths.org.

If you need an additional Registration Application form please log on to our website, www.lths.org, click on Parents, click on Parent Connect, and click on Registration Form. You may type the form using your computer and then print it out.

You will receive your User ID and password through the email address that you provided to us. If you have any questions we can be reached by phone at 815-588-8316 or 815-588-8637, by fax at 815-588-8319, or through email at kwerth@lths.org or spaulson@lths.org.

How many user ID's can my family request?

One login account will be issued to each family. Both parents may use the same login account. If parents are separated or divorced, each parent may request a seperate login account, provided there are not court orders or legal restrictions prohibiting access to the parent.

What if I do not have a computer at home?

Parent Connect may be accessed from any computer with Internet access. For example: library, community center, work, etc.

What if I forget my password?

Please contact the Information Technology Department at 815-588-8316 or 815-588-8637. You will be asked to provide some information. Your password will then be emailed to you.

How do I change my password?

Go to the settings tab and change your password. Your new password my be eight characters in length. You may use alpha and/or numeric characters, but do not use symbols or spaces. Please note that you CANNOT change your User ID. Only your password can be changed.

What can I do if I get "locked" out of my Parent Connect account?

If you have three failed attempts inputting your User ID and password, the system will lock and automatically reset itself after 15 minutes. There is no need to contact anyone about the problem.

What can I do if my child's information is incorrect?

If the grade book information is missing or incorrect, you may use the email link to send an email message to the teacher. If the student information is incorrect, please contact the Registrar's Office.

Please click on the Parent Connect Contacts link on the right hand side of the page for contact information.

What precautions have been taken to ensure data security?

The standard security alert features will encrypt data while it goes across the network. These are the same features used in the banking industry.

How do I receive email alerts of missing or failed assignments, discipline incidents, unexcused absences, or tardies?

After logging into Parent Connect, click on the settings button in the upper right hand corner of the screen. You may select the alerts that you wish to receive. You may also change your password or email address here.

I have received an email alert and I would like clarification.

For clarification of a missing or failed assignment, please contact the teacher. For clarification of a Discipline incident, please contact the Deans' Office, and for clarification of an Attendance issue, please contact the Attendance Office.